Terms & Conditions
Last Updated: 23 September 2026
Welcome to Barcelona Wheels. These Terms & Conditions govern the use of our website, the booking of our chauffeur and private transfer services, and the provision of those services to our customers.
By making a booking with Barcelona Wheels, you confirm that you have read, understood, and accepted these Terms & Conditions.
1. About Barcelona Wheels
Barcelona Wheels provides private chauffeur and transportation services in Barcelona, including airport transfers, city transfers, corporate transportation, private journeys, event transportation, and other chauffeur services available through our website.
Contact Details
Barcelona Wheels
Av. d’Àfrica, 08913 Badalona, Barcelona, Spain
Email: contact@barcelonawheels.com
Phone: +34 654 841 141
Website: https://barcelonawheels.com
2. Booking Services
Bookings can be requested through our website, by email, by telephone, or through other communication channels made available by Barcelona Wheels.
When making a booking, customers are responsible for providing accurate and complete information, including:
- Full name and contact details
- Pick-up location
- Drop-off location
- Date and time of service
- Number of passengers
- Amount and type of luggage
- Flight number, where applicable
- Any additional requirements or special requests
Barcelona Wheels is not responsible for problems, delays, additional charges, or failed services resulting from incorrect or incomplete information supplied by the customer.
A booking is considered confirmed only after Barcelona Wheels has accepted the booking and, where applicable, payment or the required deposit has been received.
3. Prices and Payment
The price displayed or quoted for a booking applies to the specific journey and service requested at the time of booking.
Unless otherwise stated, the price covers the services specifically included in the booking confirmation.
Additional charges may apply where the customer requests services or changes that were not included in the original booking, including:
- Additional stops
- Significant route changes
- Additional waiting time
- Additional luggage or special equipment
- Changes to the destination
- Additional services requested after confirmation
Payment may be made using the payment methods offered by Barcelona Wheels at the time of booking.
Where a deposit or partial payment is required, the remaining balance must be paid according to the payment terms communicated during the booking process.
4. Complimentary Waiting Time Policy
Barcelona Wheels provides complimentary waiting time according to the type of service booked.
Airport Pickups
For airport transfers, our drivers monitor the customer’s flight where valid flight information has been provided.
The chauffeur will make reasonable efforts to be present at the designated meeting point upon the customer’s arrival.
A complimentary waiting period of 60 minutes after the flight lands is provided to allow sufficient time for passengers to complete customs and immigration procedures, collect baggage, and proceed to the designated meeting point.
If the passenger has not arrived or made contact with the chauffeur after the complimentary waiting period has expired, additional waiting charges may apply.
Standard Pickups
For standard pickups, a complimentary waiting period of 20 minutes is provided from the scheduled pickup time.
After the complimentary waiting period has expired, additional waiting charges may apply.
Barcelona Wheels will make reasonable efforts to contact the passenger before treating the booking as a no-show.
5. Cancellation Policy
Customers may cancel a booking by contacting Barcelona Wheels using the contact details provided on the website or in the booking confirmation.
Unless otherwise agreed in writing, the following cancellation charges apply:
- 4 to 2 days before the scheduled service: 20% cancellation fee
- 47 to 24 hours before the scheduled service: 50% cancellation fee
- Less than 24 hours before the scheduled service: 100% cancellation fee
Barcelona Wheels strives to be flexible when dealing with cancellations and may assess the circumstances of a cancellation on a case-by-case basis.
Any refund due will be processed according to the applicable cancellation terms and the payment method used for the booking.
6. Cancellation Policy for Chauffeur Services and Events
Due to the nature of chauffeur services, event transportation, and services requiring dedicated vehicle and chauffeur availability, different cancellation terms may apply.
For chauffeur services and event bookings cancelled less than 4 days before the scheduled service, a 100% cancellation fee may apply.
Any specific cancellation conditions communicated to the customer at the time of booking will take precedence over the general cancellation policy where applicable.
7. Changes to a Booking
Customers should contact Barcelona Wheels as soon as possible if they need to change a booking.
Changes to the:
- Date
- Pickup time
- Pickup location
- Destination
- Number of passengers
- Vehicle type
- Additional services
are subject to vehicle and chauffeur availability.
Modifications requested less than 24 hours before the scheduled service may result in partial or full surcharges, depending on the nature of the requested change and the operational requirements involved.
Barcelona Wheels will make reasonable efforts to accommodate requested changes but cannot guarantee that every change can be accepted.
8. Airport Transfers and Flight Delays
For airport transfers, customers should provide a valid flight number when requested.
Where flight information is provided, Barcelona Wheels may monitor the flight and adjust the chauffeur’s arrival time where reasonably possible.
Customers remain responsible for providing correct flight information and notifying Barcelona Wheels of significant changes to their travel arrangements.
Flight delays, cancellations, diversions, airport congestion, baggage delays, customs delays, or other circumstances outside the control of Barcelona Wheels may affect the scheduled pickup.
The 60-minute complimentary airport waiting period described in Section 4 applies after the flight has landed.
Where additional waiting time is required beyond the complimentary waiting period, additional charges may apply.
9. Pickup and Drop-off
Passengers are responsible for being available at the agreed pickup location at the scheduled time.
Customers should ensure that the pickup location provided during booking is accurate and accessible to the vehicle.
Where access to a particular location is restricted due to traffic regulations, road closures, construction, private access restrictions, police controls, events, or other circumstances, the chauffeur may need to use a nearby safe and legally accessible meeting point.
The chauffeur will make reasonable efforts to communicate any necessary change to the pickup point.
10. No-Show
A booking may be treated as a no-show if the passenger does not appear at the agreed pickup location within the applicable complimentary waiting period and cannot be contacted using the contact information provided during booking.
In such circumstances, the booking may be considered completed and the applicable cancellation or no-show charge may be applied.
For airport pickups, the applicable complimentary waiting period is 60 minutes after the flight lands.
For standard pickups, the applicable complimentary waiting period is 20 minutes from the scheduled pickup time.
11. Luggage
Customers must provide accurate information about the number and type of luggage they intend to carry.
The amount of luggage must be suitable for the vehicle selected during booking.
Oversized, unusually shaped, or special items such as sports equipment, bicycles, musical instruments, or other bulky luggage should be declared before the journey.
Barcelona Wheels reserves the right to refuse luggage that cannot be safely transported or that exceeds the available capacity of the booked vehicle.
Any additional vehicle or service required because of undeclared luggage may incur an additional charge.
12. Child Seats and Special Requirements
Customers travelling with children should inform Barcelona Wheels of their requirements when making the booking.
Where a child seat or other special equipment is requested, availability should be confirmed before the booking is completed.
Customers are responsible for providing accurate information regarding the age, number, and requirements of children travelling.
13. Vehicle and Chauffeur
Barcelona Wheels will make reasonable efforts to provide the vehicle category selected during booking.
In exceptional circumstances, including vehicle breakdown, mechanical problems, safety concerns, operational issues, or unforeseen circumstances, Barcelona Wheels may provide a comparable or upgraded vehicle where reasonably possible.
Barcelona Wheels may also use appropriately licensed professional chauffeur partners where necessary to fulfil a confirmed booking.
The company reserves the right to refuse or terminate a journey where the passenger’s conduct creates a safety risk, causes damage to the vehicle, or materially interferes with the chauffeur’s ability to provide the service safely.
14. Passenger Conduct
Passengers must behave respectfully toward the chauffeur and other passengers and must comply with applicable laws and safety requirements.
Smoking or vaping inside the vehicle is not permitted.
Passengers must not:
- Damage or intentionally misuse the vehicle
- Carry illegal substances or prohibited items
- Behave violently or abusively
- Distract the chauffeur while driving
- Place themselves, the chauffeur, or other road users at risk
Customers may be charged for cleaning, repair, or other costs resulting from damage or exceptional cleaning caused by their actions.
15. Delays Caused by Traffic or Other Circumstances
Barcelona Wheels makes every reasonable effort to provide punctual transportation.
However, we cannot guarantee exact arrival or journey times where delays are caused by circumstances outside our reasonable control, including:
- Traffic congestion
- Road closures
- Accidents
- Public demonstrations
- Police or security restrictions
- Weather conditions
- Airport or port congestion
- Strikes
- Public transport disruptions
- Government restrictions
- Other unforeseen events
Such circumstances do not automatically entitle the customer to a refund where Barcelona Wheels has provided the booked service.
16. Service Cancellation by Barcelona Wheels
Barcelona Wheels reserves the right to cancel or modify a booking in exceptional circumstances where providing the service is impossible, unsafe, or unlawful.
Where reasonably possible, Barcelona Wheels will attempt to provide an alternative vehicle, chauffeur, or service arrangement.
If Barcelona Wheels is unable to provide a suitable alternative and the booking is cancelled by Barcelona Wheels, any amount paid for the affected service will be refunded, subject to any specific terms agreed for the booking and applicable law.
17. Liability
Barcelona Wheels will take reasonable care in providing its services.
However, Barcelona Wheels shall not be responsible for losses, delays, missed flights, missed connections, or other consequences resulting from circumstances outside its reasonable control.
Customers are responsible for allowing sufficient travel time when arranging transportation to airports, ports, train stations, meetings, events, or other time-sensitive destinations.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by applicable law.
18. Personal Belongings
Passengers are responsible for their personal belongings during the journey.
Barcelona Wheels recommends that passengers check the vehicle before leaving and take all personal belongings with them.
Barcelona Wheels will make reasonable efforts to assist with the recovery of items left in a vehicle, but cannot guarantee the recovery or return of lost property.
19. Personal Data and Privacy
In compliance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR), Organic Law 3/2018 of 5 December (LOPDGDD), and other applicable data protection legislation, Barcelona Wheels processes personal data provided by customers in accordance with applicable legal requirements.
Personal data may be processed for the purposes of maintaining, developing, monitoring, and carrying out the contractual relationship associated with the services requested from Barcelona Wheels.
The processing of personal data may include information necessary to:
- Process and manage bookings
- Confirm and coordinate chauffeur services
- Communicate with customers
- Manage payments and invoices
- Respond to customer enquiries
- Provide customer support
- Meet legal and regulatory obligations
- Maintain appropriate records relating to the contractual relationship
Where processing is necessary for the performance of a contract, Barcelona Wheels may process the relevant personal data without requiring separate consent where permitted by applicable law.
Personal data will be retained for the periods required by applicable legal, accounting, contractual, and regulatory obligations and, where legally permitted, for as long as necessary for legitimate archival or record-keeping purposes.
Barcelona Wheels will not sell personal data to third parties.
Personal data may be disclosed to third parties where this is necessary to provide the requested service, where required by law, or where otherwise permitted under applicable data protection legislation.
Customers have the right, subject to applicable legal conditions, to request:
- Access to their personal data
- Rectification of inaccurate or incomplete data
- Deletion of personal data
- Restriction of processing
- Objection to certain processing activities
- Data portability, where applicable
Requests relating to personal data may be submitted to:
Email: contact@barcelonawheels.com
Where processing is based on consent, consent may be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Where certain personal data is necessary to perform a contract or provide a requested service, withdrawal of the relevant processing may prevent Barcelona Wheels from being able to provide or continue providing that service.
Customers who believe that their personal data has been processed unlawfully have the right to lodge a complaint with the competent data protection supervisory authority.
In Spain, the competent supervisory authority is the Spanish Data Protection Agency (AEPD).
Barcelona Wheels implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction.
Personnel and service providers who handle personal data are expected to comply with applicable data protection requirements and confidentiality obligations.
For further information about the processing of personal data, customers should also consult the Barcelona Wheels Privacy Policy.
20. Website Use
The content of the Barcelona Wheels website is provided for general information about our services.
Customers must not misuse the website, attempt to gain unauthorised access to its systems, interfere with its operation, or use its content for unlawful purposes.
Barcelona Wheels reserves the right to update, modify, suspend, or remove website content or services without prior notice where reasonably necessary.
21. Intellectual Property
Unless otherwise stated, the content published on the Barcelona Wheels website, including text, logos, graphics, photographs, designs, branding, and other materials, belongs to Barcelona Wheels or is used with appropriate permission.
The content may not be reproduced, copied, modified, distributed, or commercially exploited without prior written permission.
22. Third-Party Services
Barcelona Wheels may use third-party providers for certain services, including payment processing, mapping, communication, booking technology, hosting, or other operational services.
Where third-party services are used, their own terms and policies may also apply.
23. Force Majeure
Barcelona Wheels will not be responsible for failure or delay in providing services caused by circumstances beyond its reasonable control.
Such circumstances may include natural disasters, extreme weather, accidents, strikes, road closures, government restrictions, civil disturbances, security incidents, vehicle breakdowns, airport restrictions, or other unforeseen events.
Where possible, Barcelona Wheels will communicate with affected customers and seek a reasonable alternative.
24. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in Spain.
Any dispute arising in connection with the use of our website or provision of our services shall be handled in accordance with applicable Spanish law and the competent courts, subject to any mandatory consumer protection rights that may apply.
25. Changes to These Terms
Barcelona Wheels may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or applicable legal requirements.
The latest version will be published on this page together with the applicable “Last Updated” date.
Customers should review these Terms & Conditions before making a booking.
26. Contact Us
If you have any questions regarding these Terms & Conditions, your booking, cancellation, or our chauffeur services, please contact us:
Barcelona Wheels
Address: Av. d’Àfrica, 08913 Badalona, Barcelona, Spain
Email: contact@barcelonawheels.com
Phone: +34 654 841 141
Website: https://barcelonawheels.com
