Last Updated: 23 September 2026
At Barcelona Wheels, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, or booking our chauffeur and private transportation services.
This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and the rights you have regarding your personal information.
Barcelona Wheels processes personal data in accordance with applicable data protection legislation, including Regulation (EU) 2016/679 of 27 April 2016 (General Data Protection Regulation or GDPR), Organic Law 3/2018 of 5 December (LOPDGDD), and other applicable Spanish and European data protection regulations.
1. Data Controller
The personal data collected through this website and in connection with our services is processed by:
Barcelona Wheels
Address: Av. d’Àfrica, 08913 Badalona, Barcelona, Spain
Email: contact@barcelonawheels.com
Phone: +34 654 841 141
Website: https://barcelonawheels.com
For any questions regarding the processing of your personal data or to exercise your data protection rights, you can contact us at:
2. Personal Data We Collect
Depending on how you interact with Barcelona Wheels, we may collect different types of personal information.
This may include:
Contact Information
- Full name
- Email address
- Telephone number
- Company name, where applicable
Booking Information
When you request or make a booking, we may collect:
- Pickup location
- Drop-off location
- Date and time of the journey
- Number of passengers
- Flight number
- Arrival or departure information
- Vehicle requirements
- Luggage information
- Special requests or instructions
- Additional stops or destinations
Communication Information
If you contact us by email, telephone, contact form, WhatsApp, or another communication channel, we may retain information contained in your communication in order to respond to your request and manage the relevant service.
Payment and Transaction Information
Where payment is made through our website or a third-party payment provider, information necessary to process and verify the transaction may be collected.
Barcelona Wheels does not need to store your complete payment card details when payment processing is handled securely by an authorised third-party payment provider.
Technical Information
When you visit our website, certain technical information may be automatically collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate usage information
- Referring website
- Date and time of access
This information may be collected through server logs, cookies, analytics tools, and similar technologies.
3. How We Collect Your Information
We may collect personal information when you:
- Make a booking
- Request a quotation
- Complete a contact form
- Contact us by email or telephone
- Contact us through WhatsApp or another communication channel
- Request information about our services
- Subscribe to communications, where applicable
- Use or browse our website
- Communicate with us regarding an existing booking
We may also receive information necessary to provide your service from third-party booking, payment, mapping, or transportation platforms where applicable.
4. How We Use Your Personal Data
Barcelona Wheels uses personal data only for legitimate and relevant purposes connected with our services and business operations.
Your information may be used to:
- Process and manage bookings
- Confirm your reservation
- Arrange your chauffeur and vehicle
- Coordinate airport pickups
- Monitor flights where flight information has been provided
- Contact you regarding your booking
- Respond to enquiries and requests
- Provide quotations
- Process payments and invoices
- Manage cancellations and booking changes
- Provide customer support
- Handle complaints or service issues
- Maintain business and transaction records
- Improve our website and services
- Protect our website and systems from fraud or misuse
- Comply with legal and regulatory obligations
We will not use your personal information for purposes that are incompatible with the purposes for which it was originally collected unless permitted or required by applicable law.
5. Legal Basis for Processing
Barcelona Wheels processes personal data on one or more of the following legal bases under the GDPR:
Performance of a Contract
We may process personal data when it is necessary to enter into or perform a contract with you.
For example, we need your name, contact information, pickup location, destination, date, time, and other relevant booking information to provide a chauffeur service.
Compliance with Legal Obligations
We may process information where processing is necessary to comply with legal, tax, accounting, regulatory, or other obligations applicable to Barcelona Wheels.
Legitimate Interests
We may process certain information where it is necessary for our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms.
This may include:
- Maintaining business records
- Improving our services
- Protecting our website and systems
- Preventing fraud or misuse
- Handling customer enquiries and complaints
- Defending or establishing legal claims
Consent
Where required by law, Barcelona Wheels may request your consent before processing certain personal information.
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
6. Airport and Flight Information
If you provide us with your flight number or flight information, we may use that information to monitor the scheduled arrival or departure of your flight and coordinate your chauffeur service.
This information helps us manage airport pickups and adjust the chauffeur’s arrival where reasonably possible in the event of flight delays or changes.
Flight information will only be used where necessary for the provision and management of the requested service or for another legitimate purpose permitted by law.
7. Sharing of Personal Data
Barcelona Wheels does not sell or rent your personal information to third parties.
We may share personal information where necessary to provide our services, operate our business, or comply with legal obligations.
This may include sharing relevant information with:
- Chauffeurs assigned to your booking
- Professional chauffeur partners
- Vehicle or transportation partners
- Payment service providers
- Booking and reservation technology providers
- Website and hosting providers
- Mapping or navigation service providers
- IT and technical service providers
- Professional advisers where necessary
- Government authorities or law enforcement where legally required
Only information reasonably necessary for the relevant purpose will be shared.
Third-party service providers that process personal data on our behalf may be required to maintain appropriate confidentiality and security measures and to process information only according to applicable instructions and legal requirements.
8. International Data Transfers
Some third-party technology or service providers used by Barcelona Wheels may process personal data outside Spain or the European Economic Area (EEA).
Where personal data is transferred outside the EEA, Barcelona Wheels will take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection legislation.
Where required, appropriate safeguards may include an adequacy decision, Standard Contractual Clauses, or another legally recognised transfer mechanism.
9. Data Retention
Barcelona Wheels retains personal data only for as long as reasonably necessary for the purposes for which it was collected.
The applicable retention period may depend on:
- The nature of the information
- The purpose for which it was collected
- The existence of an ongoing customer relationship
- Contractual requirements
- Accounting and tax obligations
- Legal requirements
- The need to establish, exercise, or defend legal claims
Booking, payment, accounting, and business records may need to be retained for periods required by Spanish law.
When personal information is no longer required, Barcelona Wheels will take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable legal retention requirements.
10. Data Security
Barcelona Wheels takes reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Accidental loss
- Destruction
- Alteration
- Unlawful processing
- Other security risks
Access to personal information is limited to individuals and service providers who require the information for legitimate business or service-related purposes.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
If Barcelona Wheels becomes aware of a personal data breach that is required to be reported under applicable law, we will take the appropriate steps required by the GDPR and other applicable legislation.
11. Cookies
Barcelona Wheels may use cookies and similar technologies on its website.
Cookies are small files that may be stored on your device when you visit a website.
Cookies may be used for purposes such as:
- Ensuring the website functions correctly
- Remembering certain preferences
- Understanding website usage
- Improving website performance
- Measuring traffic and engagement
- Supporting marketing or advertising activities, where applicable
- Providing relevant website functionality
Some cookies may be placed by third-party service providers used by Barcelona Wheels.
Where required by applicable law, Barcelona Wheels will request your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings and, where available, through the cookie preferences provided on our website.
Disabling certain cookies may affect some website functionality.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
These third-party websites operate independently from Barcelona Wheels and may have their own privacy policies and terms.
Barcelona Wheels is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
13. Your Data Protection Rights
Subject to applicable legal conditions, you have rights regarding your personal data.
These may include the right to:
Right of Access
You may request confirmation of whether Barcelona Wheels processes your personal data and request access to that information.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of your personal information where the legal conditions for erasure are met.
Right to Restriction
You may request that processing of your personal data be restricted in certain circumstances.
Right to Object
You may object to certain types of processing, including processing based on legitimate interests, where the applicable legal conditions are met.
Right to Data Portability
Where applicable, you may request your personal data in a structured, commonly used, and machine-readable format and request that it be transferred to another controller.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect processing carried out lawfully before the withdrawal.
14. How to Exercise Your Rights
To exercise any of your data protection rights, please contact Barcelona Wheels:
Email: contact@barcelonawheels.com
Your request should provide sufficient information to allow us to identify you and understand the nature of your request.
Barcelona Wheels may request additional information where reasonably necessary to verify your identity and protect personal information from unauthorised disclosure.
We will respond to valid requests within the period required by applicable data protection legislation.
15. Complaints to the Supervisory Authority
If you believe that your personal data has been processed unlawfully or that your data protection rights have not been respected, you have the right to lodge a complaint with the relevant supervisory authority.
For Spain, the competent supervisory authority is:
Agencia Española de Protección de Datos (AEPD)
Website: https://www.aepd.es/
You may contact the AEPD directly in accordance with its applicable procedures.
16. Children’s Privacy
Our services are intended for adults and are not directed specifically at children.
Barcelona Wheels does not knowingly collect personal information from children for marketing purposes.
Where information concerning a child is required for a booking, such as the age or number of children travelling in order to arrange an appropriate vehicle or child seat, that information is collected only where necessary to provide the requested transportation service.
17. Marketing Communications
Where permitted by applicable law, Barcelona Wheels may send information about our services, offers, or updates.
Where consent is required, we will obtain the appropriate consent before sending marketing communications.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the relevant communication or by contacting:
Unsubscribing from marketing communications does not prevent us from sending essential service-related communications, such as booking confirmations, payment information, changes to a scheduled journey, or other communications necessary to provide a requested service.
18. Contact and Customer Communications
When you contact Barcelona Wheels by email, telephone, contact form, WhatsApp, or another communication channel, we may retain relevant communication records where necessary to:
- Respond to your enquiry
- Provide customer support
- Manage your booking
- Resolve disputes
- Maintain business records
- Protect our legitimate interests
- Comply with legal obligations
Information will be retained in accordance with the applicable retention requirements described in this Privacy Policy.
19. Changes to This Privacy Policy
Barcelona Wheels may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Website functionality
- Data processing practices
- Technology
- Legal or regulatory requirements
When changes are made, the updated version will be published on this page and the Last Updated date will be revised.
We recommend reviewing this page periodically to remain informed about how Barcelona Wheels processes personal data.
20. Contact Us
If you have any questions about this Privacy Policy or how Barcelona Wheels processes your personal data, please contact us:
Barcelona Wheels
Address: Av. d’Àfrica, 08913 Badalona, Barcelona, Spain
Email: contact@barcelonawheels.com
Phone: +34 654 841 141
Website: https://barcelonawheels.com
We will make reasonable efforts to respond to privacy-related enquiries and requests within the timeframe required by applicable law.
